Privacy Policy

Welcome to Xmas Mart Sales (“we”, “our”, or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website xmasdecorshop.com or make a purchase from us.

By using our website, you agree to the collection and use of information in accordance with this policy. Our practices are designed to comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other global privacy standards.

1. Information We Collect

We collect information that you provide directly to us, as well as data automatically collected when you use our website:

• Personal Identification Information: Name, email address, shipping address, billing address, and phone number when you create an account or place an order.
• Payment Information: Credit/debit card details (processed securely by our payment gateways), PayPal account information, or other payment method details. Note: We do not store your full payment card details on our servers.
• Transaction Data: Details about purchases you make, including products ordered, purchase date, and order value.
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and other technology on the devices you use to access our website.
• Usage Data: Information about how you use our website, products, and services, including clickstream data and pages visited.
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use your information for the following purposes:

• To process and fulfill your orders, including sending order confirmations and delivery updates.
• To manage your account and provide customer support.
• To improve our website, products, and services based on your usage and preferences.
• To send you marketing communications (if you have opted in) about promotions, new products, and festive offers that may be of interest to you.
• To prevent fraud and enhance the security of our website.
• To comply with legal obligations and enforce our terms and conditions.

3. Data Sharing and Disclosure

We may share your information with third parties only in the following circumstances:

• Service Providers: We share data with trusted partners who assist us in operating our website, processing payments, delivering orders, conducting marketing activities, and providing customer service. These partners are contractually obligated to handle your data securely and only for the purposes we specify.
• Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new owners.
• With Your Consent: We may share your information for any other purpose with your explicit consent.

We do not sell your personal information to third parties.

4. Data Storage and Security

Your data is stored on secure servers located in the European Union. We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. Transaction data is typically retained for 7 years to comply with tax regulations.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete data.
• Erasure: You can request the deletion of your personal data under certain conditions.
• Restriction: You can request that we limit how we use your data.
• Data Portability: You can request a transfer of your data to another organisation.
• Objection: You can object to our processing of your data for direct marketing or other purposes.
• Withdraw Consent: Where we rely on consent to process your data, you can withdraw that consent at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content. Cookies are small text files stored on your device when you visit our site.

We use the following types of cookies:

• Essential Cookies: Necessary for the website to function properly, such as remembering items in your shopping cart.
• Analytical/Performance Cookies: Help us understand how visitors interact with our website, allowing us to improve its functionality.
• Functionality Cookies: Enable enhanced features like remembering your preferences.
• Targeting Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website.

7. International Transfers

As we serve customers worldwide (excluding Asia and some remote areas), your data may be transferred to and processed in countries outside your country of residence. We ensure that such transfers are protected by appropriate safeguards, such as standard contractual clauses approved by the European Commission.

8. Children’s Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us, and we will delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the effective date. We encourage you to review this page periodically.

10. Contact Us

Thank you for trusting Xmas Mart Sales with your festive shopping needs!