FAQ

1. What types of products do you offer?

We specialise in a wide range of festive and celebratory items, including Christmas decorations, accessories, apparel, aquarium décor, arts & photography, bags, beauty & personal care products, books (such as Christian books and children’s books), boots, brooches & pins, calendars, and pet accessories for cats. Our products are perfect for adding magic to your holidays and gifting loved ones!

2. Are your products suitable for all ages?

Yes! We offer products for everyone, from children (e.g., boys’ apparel and children’s books) to adults. Whether you’re shopping for family, friends, or yourself, you’ll find something festive and fun.

3. Do you have products for pets?

Absolutely! We have a selection of aquarium décor and accessories for cats, so your furry friends can join in the holiday cheer too.

1. Where do you ship to?

We ship worldwide, excluding Asia and some remote areas. During checkout, you can confirm if your location is eligible for delivery.

2. What are your shipping options?

We offer two convenient methods:

• Standard Shipping: Costs £12.95, handled by DHL or FedEx. Orders are processed in 1-2 business days and delivered within 10-15 days after dispatch.
• Free Shipping: Available for orders over £50, via EMS. Processing takes 1-2 business days, with delivery in 15-25 days after dispatch.

3. How long does order processing take?

We take 1-2 business days to carefully prepare your order, ensuring everything is packed perfectly. You’ll receive a confirmation email with tracking details once it’s dispatched.

1. What is your returns policy?

We offer a hassle-free returns policy within 15 days of receiving your items. If you’re not completely happy, contact our support team at [email protected], and we’ll guide you through the process.

2. Are there any items that cannot be returned?

Generally, all items can be returned if they are in original condition. However, for hygiene reasons, some personal care products may be non-returnable unless defective. Please refer to our full policy or contact us for specifics.

1. What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.

2. Is my payment information secure?

Yes, we use encrypted payment gateways to ensure your data is protected. We never store your payment details on our servers.

1. How do I track my order?

Once your order is dispatched, we’ll send you a confirmation email with tracking details. You can use this to monitor your delivery.

2. Can I change or cancel my order after placing it?

We process orders quickly to ensure timely delivery, so changes or cancellations may not be possible once processing has begun. Contact us immediately at [email protected], and we’ll do our best to help.